FAB Customer Care – Contact Details & Support Guide 2025

When you’re banking with one of the UAE’s largest financial institutions, having quick access to reliable customer support becomes essential. Whether you need help with your card, have a loan query, require mobile banking support, or require branch information, FAB Customer Care provides round-the-clock assistance for both local and international customers. As the primary support system behind First Abu Dhabi Bank (FAB), their helplines and digital channels are designed to give customers fast, accurate, and professional solutions.

This guide outlines all official ways to connect with FAB, including phone numbers, app support, email assistance, branch services, card-related help, business banking channels, and more. If you want a clear, practical, and up-to-date reference for FAB Customer Care in 2025, this article covers everything you need.

FAB Customer Care Number (UAE & International)

FAB operates multiple helplines to make sure customers receive help based on their location and service needs. These numbers are available for all categories of customers, from personal banking to business and Islamic banking.

24/7 Helpline

For general inquiries, account information, balance checks, card issues, and urgent banking support, FAB provides a 24/7 customer care number:

• Within UAE: 600 52 5500
  
• Outside UAE: +971 2 681 1511
  

This helpline covers:

• Debit & credit card support
  
• Account issues
  
• Online banking assistance
  
• Mobile app troubleshooting
  
• ATM/branch queries
  
• Transaction verification
  

The support team responds quickly and handles most cases on the first call.

Lost or Stolen Card Support

Reporting a lost or stolen card must be done immediately to prevent unauthorized transactions. FAB’s dedicated emergency support helps you:

• Block the card instantly
  
• Apply for a replacement card
  
• Report suspicious transactions
  
• Receive fraud investigation updates
  

This service operates 24/7, ensuring customers remain protected at all times.

FAB Email, Live Chat & Mobile App Support

Not every issue requires a phone call. FAB offers alternative digital support channels for customers who prefer written communication or app-based service.

FAB Email Support

Customers can reach FAB through its official email system for:

• Document submissions
  
• Formal complaints
  
• Account updates
  
• Loan or card inquiries
  
• Corporate communication
  

Email support is useful for non-urgent matters that require written confirmation.

Live Chat on FAB App

The FAB Mobile Banking App provides a built-in live chat feature that connects customers directly with support agents. The benefit of using the app is that the system automatically verifies your account, making the process faster.

Live chat can help with:

• Card activation
  
• Transfers & payments
  
• Account status
  
• Charges & fee clarification
  
• App login issues
  

It’s one of the quickest ways to receive personalized support.

Services You Can Solve in the App

Many people contact FAB Customer Care for issues that they can actually resolve instantly through the app. These include:

• Resetting online banking credentials
  
• Updating Emirates ID
  
• Requesting account statements
  
• Managing credit card limits
  
• Checking loan details
  
• Activating or blocking cards
  
• Using cardless cash services
  

FAB’s app simplifies day-to-day banking without needing to visit a branch.

FAB Branch & ATM Support

While digital channels cover most needs, there are still cases where customers prefer in-person support.

How to Find the Nearest FAB Branch

FAB operates branches across all emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, RAK, UAQ, and Fujairah. You can find the nearest branch using:

• FAB website (Branch Locator)
  
• Mobile app (Locations tab)
  
• Google Maps search (“FAB branch near me”)
  

Branch listings show:

• Operating hours
  
• Services available
  
• ATM and CDM availability
  
• Contact details
  

What Help You Get to FAB Branches

Branches provide services that cannot be completed through ATMs or call centers, including:

• Opening new accounts
  
• Updating KYC documents
  
• Applying for loans or credit cards
  
• Cash withdrawals above ATM limits
  
• Certified statements & letters
  
• Cheque clearing inquiries
  
• Investment services
  

For more complex issues, branch support is often the most effective option.

FAB Card Support (Credit, Debit & Ratibi)

Cards are the most frequently used banking products, and FAB offers dedicated support services for every type of card.

Card Activation

You can activate FAB debit, credit, and Ratibi cards through:

• FAB Mobile App
  
• ATM activation
  
• 24/7 helpline
  

Activation is usually instant and requires basic card verification details.

Card Blocking & Fraud Support

FAB’s fraud department handles:

• Unauthorized transactions
  
• Suspicious activity alerts
  
• Card misuse reports
  
• Temporary card locking
  
• Permanent card blocking
  

Security is one of FAB’s top priorities, and the support team responds quickly to high-risk situations.

Ratibi Card Helpline

The Ratibi payroll card has its own customer support for:

• Balance inquiries
  
• Withdrawal issues
  
• Card replacement
  
• Salary disputes
  
• PIN reset
  

Ratibi users can contact the main FAB helpline for immediate support.

FAB Loans & Finance Customer Care

FAB handles different types of loans, and each category has dedicated support for quick resolution.

Personal Loan Support

Customers can contact FAB Customer Care for:

• Loan application tracking
  
• Settlement letters
  
• Top-up loan requests
  
• Installment queries
  
• Salary transfer issues
  

Personal loan customers often prefer phone or app support for fast updates.

Auto Loan Support

FAB offers vehicle loan assistance for:

• Early settlement
  
• Insurance queries
  
• Payment schedule clarification
  
• Registration support
  
• Post-approval documentation
  

Auto loan cases are handled by specialized support officers.

National Housing Loan (NHL)

NHL customers can get help with:

• Documentation
  
• Disbursement stages
  
• Project status
  
• Payment schedules
  
• Government housing approvals
  

This service is exclusive for UAE nationals and has dedicated advisors.

FAB Islamic Banking & Siraj Support

FAB Siraj (Islamic Banking) provides Sharia-compliant products, and customers can contact specialized teams for:

• Islamic account services
  
• Murabaha financing
  
• Islamic credit cards
  
• Salary accounts
  
• Investment products
  

Siraj support ensures every solution aligns with Islamic banking principles.

FAB Digital Services Support

FAB provides several digital solutions beyond traditional banking.

e-Dirham

FAB supports e-Dirham card users with:

• Card activation
  
• Balance checks
  
• Government service payments
  
• Technical issues
  

Payit

Payit, the UAE’s largest digital wallet, offers help with:

• Wallet top-up
  
• UAE Pass login
  
• Transfers
  
• Bill payments
  
• Card linking issues
  

FAB Corporate & Investment Banking Customer Care

Get in touch with FAB’s Corporate & Investment Banking support team using the dedicated contact options below.

POS Machines

Business customers using FAB POS terminals can contact support for:

• Terminal activation
  
• Settlement issues
  
• Device errors
  
• Transaction disputes
  

FAB Commercial Banking Customer Care

Here are the official FAB Commercial Banking contact details for SMEs, large corporations, and other business institutions.

You can get assistance with fees and charges, loans and credit facilities, KYC and compliance requirements, account closures or transfers, payment-related issues, and a wide range of other business banking queries.

FAB Business & Corporate Banking Support

FAB has specialized customer care for business owners, corporations, and investors.

Corporate & Investment Banking

Support includes:

• Treasury services
  
• Trade finance
  
• Corporate accounts
  
• Global market services
  

Commercial Banking

Businesses can contact FAB for:

• POS machines
  
• Business loans
  
• Merchant services
  
• Working capital support
  

Elite & Private Banking

Elite clients receive personalized support for:

• Wealth management
  
• Investment portfolios
  
• Exclusive banking products
  

Investor Relations & Media Contact

Companies, investors, and journalists have separate communication channels for official announcements and financial reports.

FAB Securities Support (Trading & Investments)

FAB Securities customers can contact support for:

• Trading account setup
  
• Market orders
  
• Investment portfolio management
  
• Technical support for trading platforms
  
• Dividend and corporate action queries
  

FAB Customer Care by Region

FAB operates internationally, and each region has dedicated support.

Middle East (KSA, Egypt, Oman, Kuwait, Bahrain)

FAB has branches and customer support for regional personal and business banking needs.

Asia (India, Singapore, Hong Kong, China, Korea)

Support covers trade finance, remittances, and corporate services.

Europe (UK, Switzerland, France)

Customers can connect for wealth management, international accounts, and private banking.

United States (US)

FAB’s New York branch provides investment and corporate banking support.

Tips to Get Fast Support from FAB

• Keep your account and card details ready
  
• Use the mobile app for quick solutions
  
• Call from your registered mobile number for auto-verification
  
• Use FAB’s 24/7 helpline for urgent issues
  
• Visit a branch for document-heavy requests

FAQs for FAB Customer Care

Disclaimer

This website is an independent informational platform and is not affiliated with, authorized by, or associated with First Abu Dhabi Bank (FAB) or any other bank mentioned on this site. All information provided, including fab balance check guides, is for general informational purposes only. Users are advised to verify details through official bank channels before taking any action.